Customer Care

Objective:
You will always have customers, be it internal or external, regardless your field of work. They create demand, which in turn creates the job you do now. However not everyone has fully embraced the importance of customer care and rather let it be handled by assigned customer care officers.

To truly succeed in providing the best solution for your customers, we specifically designed this module to help you better understand what customer care really is about and what skills you need to master to be able to effectively and efficiently provide solutions for your customers.

Key Discussion:
• Customer care: beyond procedure
• A charming partner: be genuine, appreciative, and enlightening
• Beyond nice conversation: what really matters for your customers

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