Mastering customer care is the first crucial step in becoming an impactful partner for your customers. Providing solution is one thing, but being able to become the person customers look for when they need consulting is another thing.
Consultative Customer Service emphasizes on the mindset and skills you need to have to provide the thinking framework for customers to help them understand what they need in order both parties find the right button as a shared concern and come up with the most suitable solution.
• From doing job into providing thinking framework
• Using your knowledge and experience in giving added values for customers
• Real-case challenges in providing consultative solution